Terms of Service
Last updated: January 2024
Please read these Terms of Service carefully before using Postora's AI-powered social media platform.
1. Introduction
Welcome to Postora ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered social media storytelling and content generation platform, including our website at postora.ai and related services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
2. Account Registration and Eligibility
2.1 Age Requirement: You must be at least 18 years old to use our Service. By using the Service, you represent that you meet this age requirement.
2.2 Account Information: You must provide accurate, complete, and up-to-date information when creating your account. You are responsible for maintaining the confidentiality of your account credentials.
2.3 Business Registration: To access content generation features, you must register a business profile with accurate branding information, target audience details, and business objectives.
3. AI Content Generation and Usage Rights
3.1 Content Ownership: You retain ownership of the content generated through our AI platform. However, you grant us a non-exclusive license to use your business information and preferences to generate content on your behalf.
3.2 Content Quality: While we strive to generate high-quality, brand-appropriate content, you are responsible for reviewing all AI-generated content before publication. We do not guarantee the accuracy, appropriateness, or effectiveness of generated content.
3.3 Content Guidelines: All generated content must comply with applicable laws and the terms of service of the social media platforms where you intend to publish. You are responsible for ensuring compliance.
3.4 Prohibited Content: You may not use our Service to generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
4. Subscription and Payment Terms
4.1 Subscription Plans: Our Service operates on a subscription basis with various plan tiers. Pricing and features are subject to change with 30 days' notice.
4.2 Payment Processing: Payments are processed through Stripe. By subscribing, you agree to Stripe's terms of service and authorize recurring charges.
4.3 Refund Policy: We offer a 30-day money-back guarantee for new subscriptions. Refunds are processed within 5-10 business days.
4.4 Usage Limits: Each subscription plan includes specific usage limits (number of posts, team members, etc.). Exceeding these limits may result in additional charges or service restrictions.
5. Social Media Platform Integration
5.1 Third-Party Platforms: Our Service integrates with various social media platforms (Facebook, Instagram, LinkedIn, etc.). You must comply with each platform's terms of service.
5.2 Authorization: You must provide valid authorization tokens for each platform you wish to publish to. We securely store these tokens and use them solely for content publishing on your behalf.
5.3 Platform Changes: Social media platforms may change their APIs or policies at any time. We are not liable for any disruption to service caused by such changes.
6. Data Privacy and Security
6.1 Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
6.2 Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
6.3 Data Retention: We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time.
7. Limitation of Liability
7.1 Service Availability: We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any downtime or service interruptions.
7.2 Content Accuracy: While our AI generates content based on your preferences, we do not guarantee the accuracy, effectiveness, or appropriateness of generated content for your specific use case.
7.3 Maximum Liability: Our total liability for any claims arising from your use of the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
8. Termination
8.1 Account Termination: You may terminate your account at any time by contacting our support team or using the account deletion feature in your dashboard.
8.2 Service Termination: We may terminate or suspend your access to the Service at any time for violations of these Terms or other reasonable business purposes.
8.3 Data Export: Upon termination, you have 30 days to export your data. After this period, your data will be permanently deleted.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: legal@postora.ai
Support: support@postora.ai
Website: https://postora.ai
Mailing Address:
TONTIIN, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
United States